434 Memorial Avenue
West Springfield, MA 01089
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
The service team is very responsive, both regarding issues that had to do with insurance coverage for body-shop work and in turning around a change of plan in terms of getting the car back. They kept me informed and then altered arrangements to fit my circumstances especially in how a loaner was arranged and the car was returned.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2023
Service was excellent from start to finish! Emalee was terrific — polite, courteous, and very helpful and informative!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2024
Everything went really well. Very convenient to get a loaner vehicle. It's a great touch having my car back washed and clean.
TYPE:ServiceMODEL:PassatYEAR:2021
Emmalee was welcoming when we arrived for an annual visit. Low mileage meant the 2021 Passat only needed a lube/oil change. Everything checked out O.K. Car was returned clean, having been washed inside and out. Thanks very much.