434 Memorial Avenue
West Springfield, MA 01089
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2021
I needed a loaner and Emilee made sure to follow up with me once one was returned! It made dropping off my car that much easier so I didn’t have to arrange for a ride. My car was done earlier than they said and they washed it as well!
TYPE:ServiceMODEL:JettaYEAR:2019
Good communication, convenient Uber ride to work, friendly staff
TYPE:SalesMODEL:ID.4YEAR:2025
Working with Dave Flenke and Jason Caron was enjoyable and very casual. Exactly how a major purchase should be and they worked very hard to find and get what I wanted.
TYPE:SalesMODEL:TaosYEAR:2024
Amazing experience from start to finish! Manny and his team made the experience smooth! This dealership was recommended by my sister who's bought many cars herself from here!
TYPE:ServiceMODEL:TaosYEAR:2022
Emmalee always goes out of her way to make sure I’m taking care of.
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Reliable professional service
TYPE:SalesMODEL:JettaYEAR:2025
The entire team was wonderful and made the transition from my 14 year old Tiguan to a new Jetta terrific! Emalee was the best advisor. She knows the business well and her ability to communicate the details was stellar! She made the process of working through the Tiguan issues and initiated the path to a new Jetta super easy! She's the best! Dave was also super to work with and guided us through the transition to something new incredibly easy. His command of the functionality of the vehicle and the paperwork process is top notch! He knew exactly what was required every step of the way and took command of the details! The experience with Mike in finance was also noteworthy. He was well versed in the world of VW finance and walked us through that process seamlessly and we left with a true understanding of our terms!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2020