TYPE:ServiceMODEL:TaosYEAR:2024
Average Score (143 reviews):5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2023
Great and quick customer service.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The appointment itself went well, and my husband was able to wait less than two hours for my car to undergo 20K mile maintenance, as well as two recalls and wheel and tire rotation. The next day while driving to work, the car started vibrating heavily, only to realize two of the five lug nuts holding the front driver side wheel in place. I am fortunate that I was able to make it to work without the wheel falling off, but the issues persisted from there. My husband and I tried calling the service dept 4 times with no answer, and I ended up leaving a message. We were able to get through via text to the automated service updates we had received the day prior, and a technician was dispatched to my workplace. He put the missing lug nuts back in and torqued all 4 wheels to be sure everything was tightened, and put the missing lug caps back on. However, the loose wheel was never removed to inspect for damage to the wheel, worn threading, etc. And no one from the service dept. ever called to verify that everything was good after that. Thai morning, I’ve noticed a whistling noise when accelerating, which will likely result in taking the car back in to be looked at.
TYPE:SalesMODEL:AtlasYEAR:2024
Very friendly and accommodating sales representative and sales manager. Non-pressure, very smooth transaction.
TYPE:ServiceMODEL:TaosYEAR:2023
Amazing service, dealership, and employees!
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2024
Able to make a service appointment when I wanted it.