As our communities begin to reopen following the impact of the coronavirus (COVID-19), I want to share with you the steps we're taking to help protect the health and safety of our customers and our Fathers & Sons team members.

We are following local and national recommendations for safe reopening and, based on guidance from the Centers for Disease Control (CDC), the World Health Organization, Governor Baker, and applicable public health agencies, we continue to take extra precautions to maintain a safe workplace.

We have increased our housekeeping and sanitization efforts in our showrooms, repair facilities, and corporate office. We are frequently disinfecting often-touched surfaces such as door handles, countertops, keypads, and restroom surfaces. We're asking all of our team members to follow the CDC guidelines to prevent the spread of the infection. In these efforts, we are advising our staff to frequently wash their hands and use disinfectant spray and cleaning solution in their individual workspaces. In addition, we have designated an employee to routinely disinfect all areas of the dealership, repair centers, and collision center throughout working hours on a daily basis and a professional cleaning crew to sanitize all facilities on a weekly basis. We have implemented social distancing guidelines and ask that both staff and clients wear face masks at all times. We continue to sanitize each vehicle prior to delivery and service pick-up, and we have Plexiglas windows installed in the service write-up area to protect clients and staff alike.

Team members who experience cold or flu-like symptoms, individuals who have tested positive for COVID-19, or those who have been exposed to someone who is known to have been infected are instructed to stay home and follow the CDC's orders.

Fathers & Sons cares about our clients and team members, and at the core of our commitment to you is Excellent Customer Service. This will not change as we reopen for business, and we intend to continue to meet the needs and expectations of our customers. We will continue to monitor the situation and adjust the actions taken as necessary to protect our valued clients and dedicated staff.

Fathers & Sons' showrooms are now open, and all digital channels are fully operational and allow you to browse our inventory, value your trade, lease/buy/sell your vehicle, schedule service, or schedule body repair all online should you feel more comfortable. We can arrange remote test drives as well as pick-up and delivery for service or collision repairs.

Feel free to visit any of our physical locations or virtually at www.fathers-sons.com to explore how we can assist with and fulfill any of your automotive needs.



Sincerely,

Damon Cartelli
President